Distance sales agreement

1. The parties

The service provider

E-⁠mail

info@talerift.net

The buyer

The person who opens a Talerift account and accepts this agreement at checkout ("you" in this text). The e-⁠mail address on your account is used for contact.

The seller that takes the payment (Merchant of Record)

Seller

Tebex Limited; for card buyers living in the United States, Tebex Inc.

Registration

England and Wales, company number 08129184

Address

201 Haverstock Hill, Second Floor C/O Fkgb, London, England, NW3 4QG

Terms of sale

Tebex's terms

You pay Tebex. Tebex collects the money, calculates and adds the tax, issues the invoice and handles what concerns the payment. Setting up and running the server and supporting it are Talerift's responsibility.

2. Subject

This agreement covers providing a Minecraft: Java Edition game server on the plan you choose as a monthly subscription, and the parties' rights and duties. The terms of use and the pre-information form are part of it for the details.

3. The service

• Every plan runs while people play: the server sleeps when empty and wakes when someone connects. There is no 24/7 option.
• You choose Vanilla, Paper, Purpur, Fabric or Forge as the software, and Istanbul or Frankfurt as the location, where on sale at that moment.
• If the server has run, an automatic backup is taken about every 24 hours, and the last 7 are kept. Backups sit on the same machine as the server.
• Support is at info@talerift.net.

4. Price and payment

• The price is in the table above, in US dollars, per month. Tax is not included: Tebex adds it on its payment page according to your country and shows the total before you pay.
• You pay on Tebex's page, with the methods offered there. Card details don't reach Talerift.
• The subscription renews by itself every month for the same amount until you cancel. You are reminded by e-⁠mail 3 days before each renewal.

5. Start of the service

Once the payment reaches us, the server is set up automatically and its address is sent by e-⁠mail. Our target is under a minute; on modded servers the first start takes longer. If the location you chose has no room at that moment, the server waits in setup until room opens up.

6. Right of withdrawal and instant performance

Under distance contract rules, consumers generally have 14 days to withdraw. This service, however, starts electronically as soon as the payment is confirmed, and the server is set up within seconds. So at checkout you give this consent:

I agree that the service starts immediately, and I understand that the 14-day right of withdrawal therefore doesn't apply.

The basis is the exception for services performed instantly in electronic form in Article 15 of Türkiye's Distance Contracts Regulation. The purchase can't be completed without this consent. Your consent is recorded together with the document versions and the time.

This consent doesn't affect the 72-hour refund: within 72 hours of the first payment you can get your money back without giving a reason (section 9).

If you live in the EU, the mandatory consumer rules of your country still apply. Under EU rules, when a service starts at once with your express consent your right of withdrawal can be limited; if the service hasn't been fully performed and you withdraw, a proportionate amount for your use up to that point can be deducted. To do this, write to info@talerift.net.

7. Term and cancelling

• The agreement has no fixed end; the subscription renews monthly.
• You can cancel at any time by pressing the cancel button on the panel's Billing page once. No reason is asked, no fee is charged, and the cancellation is processed at once (Subscription Contracts Regulation arts. 23 and 24). You can also cancel on Tebex's payment history page.
• Your server keeps running until the end of the paid period. When the period ends, the agreement ends; your world is kept for 7 more days and then deleted along with its backups.

8. If a payment fails

If a renewal payment fails, your server keeps running and we tell you by e-⁠mail. On day 7 the server stops and your world is kept. On day 30 a deletion warning is sent. On day 37 the subscription ends and your world and backups are deleted. If you pay within this time, the subscription comes back, and you aren't charged for the days the server was stopped.

9. Refunds

Within 72 hours of the first payment you can get a refund without giving a reason. A refund ends the subscription and deletes your server, world and backups at once. We start the refund, and the money goes back through Tebex to the method you paid with. The details are in the refund policy.

10. Duties

Talerift provides the service in line with this agreement and the terms of use. You pay the price, give correct information, and follow the terms of use and the Minecraft EULA. If a payment dispute is opened with your bank, your server can be suspended until the dispute is settled.

11. Complaints and disputes

First write to info@talerift.net. If you live in Türkiye, you can apply to the Consumer Arbitration Committee or the Consumer Court where you live or where the transaction took place, according to the monetary limits the Ministry of Trade announces each year. If you live in another country, the mandatory consumer protection rules of that country still apply.

12. Formation and record

The agreement is formed when you accept this text at checkout and complete the payment. The version you accepted and the time are recorded. This page's version date is shown above; you can save or print the page.