Pre-information form

1. The service provider

E-⁠mail

info@talerift.net

2. The seller that takes the payment

Tebex takes the payment. Tebex is the seller of record for this sale (Merchant of Record): it collects the money, calculates and adds the tax, and issues the invoice. Talerift sets up and runs the server and gives support.

Seller

Tebex Limited; for card buyers living in the United States, Tebex Inc.

Registration

England and Wales, company number 08129184

Address

201 Haverstock Hill, Second Floor C/O Fkgb, London, England, NW3 4QG

Terms of sale

Tebex's terms

3. What the service is

A game server for Minecraft: Java Edition, rented on a monthly subscription. Bedrock clients are not supported.

Plans are told apart by player range. The range describes how many people can play comfortably and is not a guarantee: mods, plugins and the size of the world change it.

• Runs while you play: the server sleeps when empty (after 5 minutes on Vanilla, Paper and Purpur, and after 15 minutes on Fabric and Forge). While it sleeps the game doesn't run. It wakes when someone connects: Vanilla and plugin servers start within seconds, modded servers within a few minutes. There is no 24/7 option.
• Capacity: if the machine has no room at that moment, waking can be refused, and the player sees a message saying so.
• Software and location: Vanilla, Paper, Purpur, Fabric or Forge; Istanbul or Frankfurt, where on sale at that moment. Versions older than 1.17 and older Forge versions may not run.
• Mods and plugins: no one-click tool installs them; you upload the files to the server yourself. Uploads from the panel are limited to 8 MB per file.
• Backups: if the server has run since its last backup, an automatic backup is taken about every 24 hours, and the last 7 are kept. Backups sit on the same machine as the server; a disk failure can destroy both.
• Changing plan: you can change the plan of an active subscription in the panel. You pay the new plan's monthly price on Tebex's payment page; the new plan starts when you pay and runs for a month, and later months are charged at the new plan's price. Your world stays as it is; the server restarts as it moves to the new plan. If you change within 72 hours of the first payment, the old plan's payment is refunded; after 72 hours the old plan's unused days aren't refunded.
• What you need: a Minecraft: Java Edition client and an internet connection.
• Support: info@talerift.net.

4. Price

• Prices are monthly, in US dollars and exclude tax. Tebex adds the tax on its payment page according to your country. You see the total you will pay, with tax, on that page before you pay.
• Your bank may charge extra for currency conversion or the payment method.
• The subscription renews at the price you bought it for.

5. Payment and start of the service

• You pay on Tebex's page, with the methods offered there. Card details don't reach Talerift.
• Once the payment reaches us, the server is set up automatically and its address is sent by e-⁠mail. Our target is under a minute; on modded servers the first start takes longer. If the location you chose has no room at that moment, the server waits in setup until room opens up.

6. Term, renewal and cancelling

• The agreement has no fixed end. The subscription renews by itself every month until you cancel; you are reminded by e-⁠mail 3 days before each renewal.
• You cancel by pressing the cancel button on the panel's Billing page once. Your server keeps running until the end of the paid period; your world is then kept for 7 days and deleted.
• If a renewal payment fails, your server keeps running; it stops on day 7, and your world and backups are deleted on day 37. If you pay within this time, the subscription comes back.

7. Right of withdrawal

The service starts electronically as soon as the payment is confirmed. So at checkout you confirm that you agree to the service starting immediately and that the 14-day right of withdrawal therefore doesn't apply (Distance Contracts Regulation art. 15). If you live in the EU, the mandatory rules of your country still apply; the details are in the distance sales agreement.

8. 72-hour unconditional refund

Apart from the right of withdrawal, within 72 hours of the first payment you can get your money back without giving a reason. A refund ends the subscription and deletes your server, world and backups at once. The details are in the refund policy.

9. How buying works

• You open an account and choose your plan and server.
• You read and accept this form, the distance sales agreement and the terms of use, and agree to the service starting immediately.
• You go to Tebex's payment page, accept its terms and pay. That page shows the total with tax; before paying you can correct mistakes or walk away.
• You return to the panel, and your server is set up.

Our documents are in Turkish and English. Tebex's terms are in English only.

10. Complaints

First write to info@talerift.net. If you live in Türkiye, you can apply to the Consumer Arbitration Committee or the Consumer Court, according to the monetary limits the Ministry of Trade announces each year. If you live in another country, the mandatory consumer protection rules of that country still apply.