1. 72-hour unconditional refund
- The time starts when the subscription's first payment is made and ends exactly 72 hours later.
- We don't ask why and set no conditions. It applies to each new subscription separately.
- The refund covers the whole first payment. If you changed plan during this time, the new plan's payment is refunded too.
- Changing plan during this time isn't asking for a refund: the old plan's payment is refunded automatically, your subscription continues, and your server and world aren't deleted.
2. What happens to your server
A refund ends the subscription and deletes your server, world and backups at once. This can't be undone. There is no way to download a whole world yet; if you need something from your world, write to info@talerift.net before asking for a refund.
3. How to ask
On the panel's Billing page, or by writing to info@talerift.net from your account's address. If you delete your account within the first 72 hours, the refund is made automatically.
4. How the money comes back
We start the refund, and Tebex sends the money back to the method you paid with. It isn't given as a site balance. According to Tebex's documentation this can take up to 14 business days depending on the method; how long it takes to show on your account depends on your bank. We tell you by e-mail when the refund is made.
5. Who does what
Tebex is the seller of record for this sale: it takes the money, calculates the tax and sends the refund. The 72-hour refund is a promise from Talerift. Tebex's own terms say that sales are final except where consumer law requires otherwise; that is why you ask us rather than Tebex, and we start the refund through Tebex.
6. After 72 hours
- A period you have paid for isn't refunded. Renewal payments aren't covered by the 72-hour refund.
- If you change plan, you pay the new plan's monthly price and a new month starts that day; the old plan's unused days aren't refunded.
- If you don't want to continue, you can cancel your subscription at any time with one click; your server keeps running until the end of the paid period and no new payment is taken.
- Your legal rights remain, for example if the service is faulty. If there is a problem, write to us.
7. Right of withdrawal
The 72-hour refund is separate from the right of withdrawal. Because the service starts at once, you confirm at checkout that the 14-day right of withdrawal doesn't apply; for the rights of people living in the EU, see the distance sales agreement.
8. Bank disputes
If there is a problem, write to us before disputing the payment with your bank. If a dispute is opened, our team looks into it and your server can be suspended until it is settled.